Privacy Policy

Information We Collect

The company collects personal data through the website contact form, phone communication, email correspondence, and in-person service visits. The types of data collected include:

• Name, phone number, email address, and preferred contact method
• Vehicle make, model, year, variant, VIN, and current mileage
• Service history, quotations, approved work scope, invoices, and parts records
• Pick-up and delivery address when collection service is requested
• IP address, browser type, device type, pages visited, and referral source through cookies and analytics tools

How We Use Your Data

Collected data serves the day-to-day operations of the workshop. The company uses personal and vehicle information to:

• Perform diagnostic scans, prepare quotations, source parts, and complete approved repairs
• Share diagnostic findings, cost estimates, approval requests, and handover confirmations
• Document service records for future maintenance planning
• Improve website performance through anonymized analytics
• Comply with UAE law or valid legal proceedings when required

How We Protect Your Data

The company secures personal data through encrypted communication channels, access-restricted internal systems, and staff-level data handling protocols. Vehicle records and service documentation are stored in secured digital systems with role-based access, visible only to authorized personnel involved in that specific vehicle's diagnosis or repair.

Data Sharing

Zenfo Auto Services does not sell, rent, or trade personal data to third parties for marketing purposes. Data is shared only in the following situations:

• Parts suppliers: Vehicle details may be shared with OEM or approved-equal suppliers to source correct components for a specific repair.
• Payment processors: Transaction data is processed through third-party payment gateways that maintain their own security and privacy standards.
• Legal obligations: Data may be disclosed to UAE regulatory or judicial authorities when required by law.

Cookies

This website uses essential cookies for session management and security, and analytics cookies to collect anonymized data about pages viewed and traffic sources. Analytics cookies load only with the visitor's consent and can be managed through browser settings at any time.

Your Data Rights

Under UAE Federal Decree-Law No. 45 of 2021, every individual whose personal data is held by Zenfo Auto Services has the right to:

• Request a copy of the personal data the company holds
• Request correction of inaccurate or incomplete data
• Request deletion of data that is no longer necessary for its original purpose
• Object to the processing of personal data in certain circumstances
• Withdraw previously given consent at any time, without affecting the lawfulness of processing carried out before withdrawal

To exercise any of these rights, contact the company using the details at the bottom of this page.

Data Retention

Personal and vehicle data is retained for as long as necessary to fulfil its original purpose, including future maintenance and regulatory requirements. When no longer required, data is securely deleted or anonymized.

Third-Party Links

This website may contain links to external websites, including parts manufacturers, industry bodies, or social media platforms. Zenfo Auto Services is not responsible for the privacy practices or content of third-party websites. Visitors are encouraged to review the privacy policy of any external site before submitting personal data.

Children's Privacy

This website is not directed at individuals under the age of 18. The company does not knowingly collect personal data from minors. If a parent or guardian becomes aware that a child has submitted personal data, they may contact the company to request its deletion.

Updates to This Policy

Zenfo Auto Services reserves the right to update this privacy policy to reflect changes in data practices, legal requirements, or business operations. Updates take effect on the date of publication on this page.